Privacy Policy

Effective Date: January 22, 2025
Last Updated: February 13, 2025

1. Introduction

SadkoTrans (“we,” “us,” or “our”) is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information, including any information collected through SMS/text message communications. If you do not agree with this Privacy Policy, please do not use our services or provide your information.

2. Information We Collect

We collect information from you in various ways when you use our services:

A. Personal Information

Contact Details: Name, mailing address, email address, and phone number.
Order Information: Details of the products purchased, delivery addresses, and special instructions.
Payment Information: Billing addresses and payment-related data (where applicable).
Communication Records: Emails, phone calls, text messages, and other correspondence.
Identification Information: Driver’s license or other ID documents for verification purposes.

B. Non-Personal Information

Device Information: IP address, browser type, operating system, and unique device identifiers.
Usage Data: Pages visited, links clicked, and other interactions with our website.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance user experience and analyze site usage.

3. How We Use Your Information

We use the collected information for the following purposes:

Service Provision: Processing and delivering orders, coordinating deliveries, and providing customer support.
Communication: Sending updates, confirmations, invoices, and service-related notices.
SMS Notifications: Sending SMS text messages for delivery updates, scheduling notifications, or service-related messages (see Section 5 below).
Personalization: Tailoring our services to your preferences and improving user experience.
Security & Fraud Prevention: Monitoring, detecting, and preventing fraud or illegal activities.
Legal Compliance: Complying with applicable laws, regulations, and legal requests.

4. How We Share Your Information

We may share your information under the following circumstances:

A. With Partner Stores

For order fulfillment, to confirm purchases and coordinate deliveries.

B. With Service Providers

Engaging trusted third-party vendors to perform tasks on our behalf, such as payment processing, data analysis, and delivery logistics.

C. Legal Requirements

Disclosing information as required by law, regulation, or legal process.
Protecting rights, property, or safety of SadkoTrans, our customers, or others.

D. Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the involved parties.

E. SMS Opt-In Data

Your opt-in data and consent for receiving SMS/text messages from SadkoTrans will not be shared, sold, or disclosed to any third party. We only use this data for sending you the text messages you have agreed to receive.

5. SMS Communications

By providing your mobile phone number and opting in (e.g., through an online or paper form, or by texting us first), you consent to receive SMS/text messages from SadkoTrans related to our services, including order updates, scheduling information, delivery reminders, and other service-related alerts.

Message Frequency: Message frequency may vary based on your orders or service interactions.
Message & Data Rates: Message and data rates may apply according to your cellular plan.
Opt-Out: You can opt out at any time by replying STOP to any message you receive from us, or by contacting us directly at +1 (800) 735-1009. Once you opt out, you will no longer receive SMS messages unless you re-subscribe.
Help: To receive help information at any time, reply HELP or contact us at +1 (800) 735-1009.
Privacy: Your phone number and any associated SMS consent details are never shared with or sold to third parties.

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

Enhance User Experience: Remember preferences and settings.
Analyze Usage: Understand how you interact with our services for improvements.
Marketing: Deliver relevant advertisements and promotions, where applicable.

You may set your browser to refuse cookies or alert you when cookies are being used. However, some parts of our services may not function properly without cookies.

7. Data Security

We implement various technical and organizational measures to protect your personal information:

Encryption: We use SSL/TLS protocols for secure data transmission.
Access Controls: Personal data is accessible only to authorized personnel.
Monitoring: We regularly review our security practices and update them as needed.

Despite our best efforts, no data transmission over the internet can be guaranteed 100% secure.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will take steps to delete it.

10. Your Rights and Choices

Depending on your jurisdiction, you may have the right to access, update, or delete your personal information. For example:

Access: Request details of the personal information we hold about you.
Correction: Correct any inaccuracies or incomplete information.
Opt-Out (Marketing/SMS): Unsubscribe from promotional emails or SMS messages at any time.
Do Not Sell: We do not sell personal information to third parties.

To exercise your rights, please contact us at [email protected] or call +1 (800) 735-1009.

11. Third-Party Links

Our website or communications may contain links to third-party sites that are not operated by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on this page, with a new effective date.

13. Contact Us

For any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Phone: +1 (800) 735-1009
Address: 225 Long Avenue, Hillside, NJ

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.